Why are there no Loveys in your store? How do I order?
~ Our shop uses the "shop drop" model when we stock our items. What does that mean? It means that specific collections will be available on specific days and will be loaded into the shop at specific times. I typically restock my shop every 2-3 weeks.  My items have been selling out a few minutes after listing, which could be why you don't see any in stock when you try to order. 

I suggest following our Instagram (@remi_and_mi) or my Facebook VIP page (Remi+MiVIP) for exact dates and times of restocks. 

 How do I know what will be available at the next restock?
~ The best way to keep up to date on available items is by following us on Instagram and by joining our Facebook VIP group. I post pictures on Instagram of exactly what will be available. I also give sneak peeks and pre drop VIP fun on our Remi+MiVIP Facebook Page.

I just found your shop, can I order from past collections? Do you accept custom orders?

~ First of all I am so glad that you found our shop! Unfortunately to keep things fair I am unable to open up custom orders outside of a of the decided drop dates. I do usually try to do several restocks in order to help you have a higher chance of scoring the item you would like. And as much as I love custom designed plushies, I currently don't have time to accept any at the moment. But make sure you are a member in our Remi+MiVIP Facebook group. This is typically where we will do special semi-custom creatures.

Can you change the address after a purchase if I am a cart buddy?
~In the past I have been able to change shipping addresses without a problem. Now that we are using a different platform that I am not as familiar with I will not be (for now) able to change shipping addresses after your purchase. If you are carting please be sure to add your friend's address to your account and have it selected *before* purchasing if you want me to ship directly to them. This really is just to help ensure that your lovey makes it to the right place.

How do I clean my Remi+Mi Lovey/Plush?
~ I typically suggest spot cleaning your lovey, or hand washing your lovey. This is usually the safest way to was them. That being said I live with a toddler, and I see how he drags his loveys all over the place. I understand that they will be going on lots of messy adventures. If you feel they need to be washed well then place plushie in a pillow case and tie a knot. Wash on gentle in cold water. Air drying in a sunny spot is ideal, but in a pinch, place the plushie in a pillowcase on NO HEAT in the dryer. Lightly fluff with fingers or a brush when dry.

Returns and Exchanges

Your satisfaction is my priority! I am pleased to say that we all loveys have been been given a very loving home. That being said please contact me within 3 days of receiving your item if you are not happy and we will work together to rectify the situation.
Refunds and exchanges will be handled on an individual basis.

Shipping

I use USPS Priority Mail or First Class Mail if the weight permits. International packages are shipped by First Class International postage. Most ready to ship items will ship in 3-5 business days from the time of your cleared payment, Monday through Friday. Pre-order shipping times vary and will be stated in each listing.  International Buyers are responsible for any and all customs fees. Remi+Mi is not responsible for lost, stolen or tampered packages.

Additional Information

We have not had a problem with this, but I feel like it still needs to be said:

I reserve the right to cancel orders from customers attempting to navigate the site in a suspicious manner or using technology which hides their identity and/or prevents other users from getting a fair chance at making a purchase (including but not limited to proxy servers, collocation facilities, VPNs, carting programs or bots). Decisions to cancel orders are not taken lightly and many risk factors are evaluated during this process. Occasionally, multiple orders placed by one customer (including over a period of time), or orders from customers with suspect multiple accounts can potentially be monitored before an order is canceled based on suspicious behavior. Purchasing suspensions/bans will be enacted on a case by case basis at my discretion for violations of this policy.